Unified Communications Becoming Critical Enterprise Infrastructure
Unified communications solutions integrate multiple collaboration channels like voice, video, messaging, and conferencing in a seamless interface. Adoption continues gaining momentum as remote and hybrid work models take hold.
Industry Latest News
According to Market Research Future (MRFR), the Unified Communications market will top USD 366.78 billion by 2030, expanding at close to 21.25% CAGR between 2022-2030. Key growth drivers are hybrid work adoption and the need for enhanced internal/external connectivity.
Top providers are enhancing offerings – in Oct 2022, Microsoft launched Teams Premium with advanced meeting capabilities. In Nov 2022, Zoom unveiled Mail and Calendar services to expand beyond video meetings into a full UC suite.
Get a Sample PDF of the Report at:
https://www.marketresearchfuture.com/sample_request/6574
Market Opportunities
The integration of UC solutions with third-party productivity software like CRM and cloud storage systems presents an opportunity to streamline workflows. For example, integrating UC with a CRM provides salespeople with call record data and customer context in one interface.
Artificial intelligence is another growth area to enhance user experience – features like transcriptions, gesture interpretation, virtual assistants, and more are emerging powered by AI.
Contact center software integration also positions UC technology as an emerging driver of improved customer experience capabilities.
Market Segmentation
- By component – services hold the largest share, followed by solutions. Implementation, custom app development, and managed services drive service demand.
- By deployment – cloud UC has overtaken on-premise solutions with lower TCO and hassle-free scalability. Hybrid models are also gaining adoption.
- By vertical – IT and telecom are early adopters to power their operations. But healthcare, BFSI, public sector, and retail all demonstrate growing usage as well.
Key Companies
Notable Unified communications market competitors:
- Microsoft – Teams platform with calling, meetings, messaging, and app integrations.
- Cisco – Offers a full stack of video, telephony, and collaboration hardware and software solutions. WebEx Calling is its cloud PBX solution.
- Zoom – Primarily positioned around its cloud video meetings software, expanding into other UC capabilities.
- Avaya – Cloud and premise-based PBX systems with extensive telephony feature sets and app integration.
- Mitel – Key player focused on voice solutions with its MiCloud flexible communications suite.
Regional Insights
The Unified communications market shows high growth across the globe, with North America holding the greatest market share today followed by Europe and APAC – as organizations in these regions rapidly embrace remote/hybrid work models.
However, emerging regions are expected to display above-average growth rates fueled by booming tech hubs across countries like India, China, Brazil, UAE, and Southeast Asia. 5G infrastructure buildouts play a key role as well.
Browse More Related Reports:
Third-party Risk Management Market Research Report – Global Forecast till 2030
HD Maps Market Research Report – Global Forecast till 2030
About Market Research Future:
At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.
MRFR team have supreme objective to provide the optimum quality market research and intelligence services to our clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help to answer all their most important questions.
Also, we are launching “Wantstats” the premier statistics portal for market data in comprehensive charts and stats format, providing forecasts, regional and segment analysis. Stay informed and make data-driven decisions with Wantstats.
Contact:
Market Research Future (Part of Wantstats Research and Media Private Limited)
99 Hudson Street, 5Th Floor
New York, NY 10013
United States of America
+1 628 258 0071 (US)
+44 2035 002 764 (UK)
Email: [email protected]
Website: https://www.marketresearchfuture.com
About The Author
